Customer Satisfaction Survey 

Please take a moment to fill out our customer satisfaction survey.

* - Required Fields

Company Name:*

Contact Name:

Contact Address:

Contact City:  

State:      Zip:

Country: 

Phone Number:
 


Please select one of the 4 categories:

E - Excellent
A - Acceptable
U - Unacceptable
N/A - Not Applicable

that you feel best represents Westek's performance in the specific questions listed below.

 
How would you rate our product’s quality?
Reliability
Durability
Workmanship
Conformance to specifications expectations
 

 

How would you rate our product catalogs?
Quality information on use of products
Is it complete, readable, clear, concise, and well illustrated?
 
How would you rate our online product information?
Quality information on use of products
Is it complete, readable, clear, concise, and well illustrated?
 
How would you rate the packaging of our products?
Suitability
Convenience
Efficiency
Environmental aspects
 
How would you rate our customer service/technical support?
Courtesy Promptly return calls
Knowledge of the products
Knowledge of contract (PID items, etc)
Error correction
Need prompting for delivery
 
How would you rate our knowledge of the industry?
Knowledge of trends
New products
Competitor’s products
 
How would you rate our on time delivery?
Current products
New products
 
How would you rate the accuracy of our orders?
Correct items
Correct quantities
Correct customer information
 
Customer Comments: